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If you are experiencing issues with the Velo Companion extension - such as recordings not starting, the modal not appearing, or the extension becoming unresponsive - a full reinstall usually resolves the problem.

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1. Remove the Extension

  • Type chrome://extensions in your browser’s address bar and press Enter.
  • Find Velo Companion in the list.
  • Click Remove and confirm the removal in the dialog.

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2. Fully Quit and Restart Chrome

After removing the extension, close Chrome completely - do not just close the tab or window.
  • Mac - Press Cmd + Q to quit Chrome, then reopen it.
  • Windows - Right-click the Chrome icon in the taskbar or system tray and choose Exit, then reopen it.
This ensures any cached extension data is fully cleared before reinstalling.

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3. Reinstall Velo Companion

Once Chrome has restarted:
  • Go to the Chrome Web Store and search for Velo Companion.
  • Click Add to Chrome, then click Add extension.

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4. Pin the Extension and Sign Back In

After reinstalling:
  • Click the puzzle piece icon in your toolbar and pin Velo Companion for quick access.
  • Open the extension and sign back in with your Velo account.
You should now be able to start recordings normally from the make-a-velo page.