What is Velo?
What is Velo and what does it do?
What is Velo and what does it do?
How is Velo different from a screen recorder like Loom?
How is Velo different from a screen recorder like Loom?
What kinds of content can I create with Velo?
What kinds of content can I create with Velo?
- Sales — video pitches to prospects
- Product - feature walkthroughs and team updates
- Support & CS - onboarding guides and training videos
- Marketing - launch videos and product content
- Founders - investor updates and product demos
- Educators - courses, lectures, and walkthroughs
- Remote teams - async work updates that replace follow-up meetings
- Creators - tutorials, reviews, and content for YouTube and social media
Can I create a video without turning on my camera?
Can I create a video without turning on my camera?
Is it transparent to use an AI avatar in videos?
Is it transparent to use an AI avatar in videos?
Does Velo work on Mac and Windows?
Does Velo work on Mac and Windows?
Does Velo support languages other than English?
Does Velo support languages other than English?
What is Prompt to Video?
What is Prompt to Video?
Workspaces & Teams
What is a workspace?
What is a workspace?
Can I belong to multiple workspaces?
Can I belong to multiple workspaces?
Can workspaces be on different plans?
Can workspaces be on different plans?
What are roles in a workspace?
What are roles in a workspace?
- Member — can create videos, publish to libraries, and share externally
- Admin — everything a Member can do, plus invite and manage members, create libraries, and configure the brand kit
- Owner — full control including plans, billing, SSO, and the ability to delete the workspace
How many people can I add to a workspace?
How many people can I add to a workspace?
What happens when the workspace runs out of minutes?
What happens when the workspace runs out of minutes?
What are libraries?
What are libraries?
What is the Brand Kit?
What is the Brand Kit?
Does Velo support SSO / SAML?
Does Velo support SSO / SAML?
Can teammates see my chat threads?
Can teammates see my chat threads?
Getting Started
What do I need to get started?
What do I need to get started?
- A desktop computer
- Google Chrome
- The Velo Chrome extension — only for screen recordings and link walkthroughs. Uploading a file or starting from a prompt needs nothing installed.
- A working microphone, for VeloTwin setup and for narrating a recording
Does Velo work on mobile?
Does Velo work on mobile?
How do I install the Velo Chrome extension?
How do I install the Velo Chrome extension?
What permissions does the Chrome extension need?
What permissions does the Chrome extension need?
chrome://extensions, find Velo Companion, and make sure the correct permissions are enabled. These are required before you can begin recording.What is a VeloTwin?
What is a VeloTwin?
How do I create my VeloTwin?
How do I create my VeloTwin?
Is setting up a VeloTwin a one-time process?
Is setting up a VeloTwin a one-time process?
Will my VeloTwin sound like me, including my accent?
Will my VeloTwin sound like me, including my accent?
Can I use a pre-built avatar if I haven't created my own VeloTwin?
Can I use a pre-built avatar if I haven't created my own VeloTwin?
What if my voice recording quality is poor during VeloTwin setup?
What if my voice recording quality is poor during VeloTwin setup?
Recording & Script
What are the ways to create a video?
What are the ways to create a video?
- Start with a screen recording - Record your screen live using the Chrome extension as you walk through your product.
- Upload a recording - Upload an existing video file (MP4 or MOV). Velo writes a new script from scratch and syncs everything into the finished video.
- Upload a PDF - Import a document or slide deck as the visual base for your video.
- Paste a link - Provide a URL and Velo’s browser agent visits the live page directly.
- Start with a prompt - Describe the video you need and Velo researches, scripts, voices and renders it with no source material at all.
Can I upload an existing video file to Velo?
Can I upload an existing video file to Velo?
Can I create a video from a PDF or slide deck?
Can I create a video from a PDF or slide deck?
How does assisted recording work?
How does assisted recording work?
Does Velo save my progress if my internet cuts out?
Does Velo save my progress if my internet cuts out?
Can I edit the script before the video is generated?
Can I edit the script before the video is generated?
What is a Scene Card?
What is a Scene Card?
What if my microphone wasn't working during recording?
What if my microphone wasn't working during recording?
Why did Velo generate wrong or nonsensical words in my script?
Why did Velo generate wrong or nonsensical words in my script?
Editing & Customisation
Can I edit my Velo after it has been generated?
Can I edit my Velo after it has been generated?
What can I customise in the editor?
What can I customise in the editor?
- Background - wallpaper, gradient, solid colour, or custom image; plus blur, padding, rounded corners, border/inset, and shadow
- Avatar - position, size, shape, and zoom behaviour
- Cursor - style, size, idle hiding, click sound and rotation. Only on videos made from a pasted link, where Velo draws the cursor itself
- Audio - background music, narration volume, and master volume
- Zoom - auto zoom (follows cursor) or manual zoom (locked to a region)
- Effects - Callout and Spotlight overlays, with Mask and Zoom under Focus in the same Insert panel
- Cards - intro card with your name, role, and video description
- Logo - placement, size, and positioning
- Scripts - view and edit your narration transcript
Can I add my company logo to a video?
Can I add my company logo to a video?
Can I hide sensitive information in my video?
Can I hide sensitive information in my video?
Can I add background music to my Velo?
Can I add background music to my Velo?
Can I zoom into specific parts of the screen recording?
Can I zoom into specific parts of the screen recording?
Sharing & Privacy
Can I download my Velo as a video file?
Can I download my Velo as a video file?
Do you store my avatar and voice data?
Do you store my avatar and voice data?
What happens to my data if I delete my account?
What happens to my data if I delete my account?
Analytics
Can I see who watched my Velo?
Can I see who watched my Velo?
Pricing
How much does Velo cost?
How much does Velo cost?
- Free - $0/month. 15 Velo minutes and 500 Prompt to Video credits per month, 3 seats, 1 voice clone, 1 avatar video per month. Downloads are watermarked by default.
- Pro - $49/month. 60 Velo minutes and 2,000 Prompt to Video credits per month, 5 seats, 3 voice clones, no watermarks, multilingual output, 3 script retries and 3 voice regenerations per video, 5 link-to-video conversions per month.
- Ultra - $200/month ($167/month billed yearly). 600 Velo minutes and 8,000 credits per month, 20 seats, unlimited voice clones, 30 minutes of avatar video, custom VeloTwins, shared workspace, Brand Kit, unlimited link-to-video, 10 script retries and 10 voice regenerations per video.
- Enterprise - custom. Everything in Ultra plus SSO and SAML, SCIM, RBAC, content governance, data residency, SCORM export, API and SDK.
What are Velo Minutes?
What are Velo Minutes?
The app says 'Reach credits' — is that the same as Prompt to Video credits?
The app says 'Reach credits' — is that the same as Prompt to Video credits?
Is there a free plan?
Is there a free plan?