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Microphone not working during narration

Symptom: The session starts but Velo can’t hear your microphone, or the transcript comes back blank. Fix: Check that your browser has microphone permission for Velo. In Chrome, click the lock icon in the address bar → Site settings → Microphone → Allow. Refresh and try again. Also make sure no other app is blocking the mic at the system level.

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The URL tab doesn’t open

Symptom: After clicking Continue on the Assisted Recording modal, no new tab opens with your URL. Fix: Check that the Velo Chrome Extension is installed and enabled. The extension is required to open the URL tab for recording. See Chrome Extension Installation. If the extension is installed, try refreshing the Velo page and starting again.

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Agent can’t load the page (bot protection / Cloudflare)

Symptom: In the Browser Agent live feed, the page shows a Cloudflare or “Performing security verification” screen. The agent keeps waiting but can’t get through. Fix: The website you’re trying to demo has bot-detection that’s blocking the agent. This is common on sites like Product Hunt, some SaaS marketing pages, and other high-traffic sites. Unfortunately the agent cannot bypass these checks. Alternatives:
  • Use a staging URL or a different URL that doesn’t have bot protection
  • Use Capture Screen Recording instead, where you record through your own authenticated browser session
  • Contact the Velo team if this is a recurring issue for your product

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Transcript is inaccurate or missing

Symptom: After finishing the narration, the transcript is empty, garbled, or doesn’t match what you said. Fix: This usually happens due to low microphone volume or background noise. Try narrating again in a quiet environment and speak clearly, closer to your microphone. Check your system mic settings to ensure the input volume is adequate.

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Script quality is poor

Symptom: The generated script is repetitive, off-topic, or doesn’t reflect the product well. Fix: Click Regenerate Script on the Script Review page. Before regenerating, update the Additional Instructions field in VeloTwin Setup with more specific guidance - describing your audience, tone, and what to focus on typically leads to much better results.

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Agent recording failed or got stuck

Symptom: The Agent Activity log stops updating, or you get an error during the recording. Fix: Click Cancel Session and then click Go make my Velo to restart the agent from the Script Review page. If the agent repeatedly fails on the same URL, try a different URL or switch to Capture Screen Recording.

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Still stuck?

Reach out via the chat bubble in the bottom right of the app, or email support@usevelo.ai.