> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usevelo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reinstall

If you are experiencing issues with the Velo Companion extension - such as recordings not starting, the modal not appearing, or the extension becoming unresponsive - a full reinstall usually resolves the problem.

### **1. Remove the Extension**

* Type `chrome://extensions` in your browser's address bar and press Enter.
* Find **Velo Companion** in the list.
* Click **Remove** and confirm the removal in the dialog.

### **2. Fully Quit and Restart Chrome**

After removing the extension, close Chrome completely - do not just close the tab or window.

* **Mac** - Press `Cmd + Q` to quit Chrome, then reopen it.
* **Windows** - Right-click the Chrome icon in the taskbar or system tray and choose **Exit**, then reopen it.

This ensures any cached extension data is fully cleared before reinstalling.

### **3. Reinstall Velo Companion**

Once Chrome has restarted:

* Go to the Chrome Web Store and search for **Velo Companion**.
* Click **Add to Chrome**, then click **Add extension**.

### **4. Pin the Extension and Sign Back In**

After reinstalling:

* Click the **puzzle piece icon** in your toolbar and pin **Velo Companion** for quick access.
* Open the extension and sign back in with your Velo account.

You should now be able to start recordings normally from the [make-a-velo](https://app.usevelo.ai/chat) page.